WolfDX / Contact

Contact support.

Most questions are answered on the FAQ. If you need a human, email us — please include your order ID.

Response time

Within 24 hours

For provider-side issues (held transactions, AML review), we relay to our exchange partner. Resolution timing depends on the provider.

Before contacting support

Include the following

Order ID

Found on your swap status page (the URL has it). Looks like 4f2a1c…be9d.
Provider transaction ID

Shown on the status page once your swap is created.
Deposit hash

The on-chain transaction hash of your deposit, if you have it.
Payout address

The wallet address you entered to receive your funds.
Screenshot of the issue

Helpful but optional. Don't share private keys or seed phrases.

Never share private keys or seed phrases. WolfDX support will never ask for them. Anyone who does is a scammer.